Refund Policy
Clear and transparent terms for refunds and cancellations
This Policy consists of the procedure to be followed and the terms and conditions applied and considered for Refund and Cancellation in regards to services provided by SetuBridge Solutions Private Limited.
Definitions
i. Service Provider:
The person or entity who is giving specified services in exchange for a payment. For the purpose of this Policy, the Service Provider is SetuBridge Solutions Private Limited.
ii. Service Receiver:
A person who receives or avails the services provided by the Service Provider.
Eligibility Requirements for Refund
The Service Receiver will be eligible to claim a refund only after a thorough assessment of the service in question has been made by the Service Provider, or if the same is stated in the duly executed documents such as an Agreement, Undertaking, or any such other documents signed by both the Service Provider and the Service Receiver, depending on the circumstances.
Types of Refunds
Refund will include such amount as mentioned in the duly executed documents or any such amount mutually agreed between the Service Provider and the Service Receiver.
Refund Timeframe
The refund will be received within 45 working days after receipt of all the documents, details, and information required by the Service Provider to complete the process and initiate the transfer.
Refund Process
An e-mail will be sent from SetuBridge stating the details of the terms in compliance with which the refund will be processed, along with the reason and amount of the refund.
The Service Receiver will need to accept and acknowledge the same by replying to the email. The Service Receiver will also need to provide bank account details such as:
- Account number
- IFSC code of the branch
in which the refund amount is required to be transferred by the Service Provider.
After receipt of the required details, the refund process will be initiated, and the amount will be received by the Service Receiver within the timeframe mentioned above (i.e., within 45 working days after receipt of all the documents, details, and information).
Grievance Resolution
In case of any query or clarity required by the Service Receiver, the Company or an authorized representative of the Company can be contacted at legal@setubridgesolutions.co.in through the email ID provided to us for service-related communications.
The Service Receiver must state the following details:
- Name of the Company/Individual
- Service Availed
- Query
- Name of the Person Connected with us on the Project
- Contact Details
Need Help?
If you have any questions about our refund policy or need assistance with a refund request, please contact us.