Cancellation & Refund Policy
Clear and transparent terms for service cancellations and refund processing
Full Refund
Before work starts
Partial Refund
After work starts
No Refund
Application filed
Understanding Our Policy
At SetuBridge Solutions, we value transparency and fairness. This Cancellation & Refund Policy outlines the terms and conditions for service cancellations and refund processing. We understand that circumstances change, and we've designed this policy to be fair to both our clients and our business operations. All payments are processed securely through Razorpay, India's trusted payment gateway.
100% Money Back Guarantee
Get complete refund if you cancel within 24 hours of payment
Eligibility Criteria:
Time Limit
Cancellation request must be submitted within 24 hours of payment confirmation
No Work Started
Documentation work must not have been initiated by our team
No Documents Shared
You have not shared any business documents or information with us
Written Request
Formal cancellation request submitted via email with payment details
Processing Time
Full refunds are processed within 7-10 working days after approval. The amount will be credited to your original payment method via Razorpay.
50% Refund Available
Partial refund when work has started but not yet submitted
When You're Eligible:
Within 7 Days
After documentation work starts
Before Submission
Application not yet filed with authorities
Active Communication
You've been responsive to our queries
Documents Shared
Initial documentation process begun
Deduction Breakdown
* Whichever is higher will be deducted
Note: The administrative fee covers document processing, initial consultations, and preliminary work completed by our team.
Non-Refundable Scenarios
No refund will be provided under the following circumstances
Application Submitted
After your application has been submitted to government departments, banks, or financial institutions
Once submitted, we cannot reverse the process and significant work has been completed
Client Non-Responsiveness
If you don't respond to our emails/calls for 15+ consecutive days during active project
Extended delays affect our operations and resource allocation for your project
Document Non-Submission
Failure to provide required documents within 30 days of payment despite multiple reminders
We reserve resources and assign consultants based on your commitment to proceed
Loan/Scheme Rejection
If your application is rejected by banks or government authorities for any reason
We provide consultancy services only. Final decisions rest with financial institutions
Incomplete Information
If rejection occurs due to false, incomplete, or misleading information provided by you
You are responsible for providing accurate and complete information
Change of Mind
After the applicable cancellation period has expired as per policy terms
Please review services carefully before making payment decisions
Important Reminder
SetuBridge Solutions is a consultancy service provider. We assist with documentation, application preparation, and process guidance. We DO NOT guarantee loan approvals, scheme selections, or funding disbursements as these decisions are made by banks, NBFCs, and government authorities.
Follow these simple steps to request a cancellation:
Send Email Request
Email us at info@setubridgesolutions.co.in
- Use your registered email address
- Subject: Cancellation Request - [Your Business Name]
- Include payment reference/transaction ID
Provide Required Information
Include all necessary details in your email
- Full name and registered business name
- Payment reference number from Razorpay
- Date of payment
- Reason for cancellation (brief)
- Contact phone number
Await Confirmation
Our team will review your request
- We respond within 24 working hours
- Eligibility will be verified
- You'll receive confirmation via email
- Refund approval/rejection will be communicated
Refund Processing
If approved, refund will be initiated
- Processing begins within 7-10 working days
- Credited to original payment method
- Razorpay handles the transaction
- Email confirmation sent upon completion
Alternative Contact Method
You can also call us at +91 63595 51295 (Monday to Saturday, 9:00 AM - 7:00 PM) for immediate assistance, but formal email request is mandatory for processing.
Complete Refund Journey
Understanding the complete timeline from request to credit
Request Submission
Day 0You submit cancellation request via email
Initial Review
Within 24 HoursOur team reviews eligibility and responds
Approval Decision
Day 1-2Refund approval or rejection communicated
Processing Initiation
Day 3-7Approved refund processing begins internally
Razorpay Transfer
Day 7-10Refund transferred to Razorpay for processing
Bank Credit
Day 10-20Amount credited to your original payment method
Bank Processing Time
After Razorpay processes the refund, banks typically take 5-10 additional business days to credit the amount. This varies by bank and payment method.
Track Your Refund
You can track your refund status by contacting us with your refund reference number. We'll provide updates on the current stage of processing.
Refund Confirmation
Once the refund is successfully credited to your account, you'll receive a confirmation email from both SetuBridge Solutions and Razorpay with transaction details.
Powered by Razorpay
We use Razorpay, India's leading payment gateway, for secure transactions
Secure Payments
PCI DSS Level 1 compliant payment processing
Multiple Options
UPI, Cards, Net Banking, Wallets supported
Instant Confirmation
Real-time payment status updates
Automated Refunds
Seamless refund processing to original method
Refund Method by Payment Type:
Credit/Debit Card
Refund credited to the original card
UPI
Refund to UPI ID used for payment
Net Banking
Refund to source bank account
Wallet (Paytm, PhonePe, etc.)
Refund to wallet used for payment
Transaction Safety
All refunds are processed through Razorpay's secure infrastructure. You'll receive:
- Email notification from Razorpay
- SMS alert when amount is credited
- Unique refund reference ID for tracking
- 24/7 support from Razorpay for payment issues
Important: Razorpay charges may apply for certain payment methods. Any gateway charges deducted during original payment will NOT be refunded as they are non-recoverable third-party charges.
Women Empowerment Initiative
Extended benefits and flexible terms for women-owned businesses
Exclusive Benefits for Women Entrepreneurs:
Extended Cancellation Window
Extra 3 days for partial refund eligibility
Standard
7 Days
Women Entrepreneur
10 Days
Reduced Administrative Fee
Lower processing charges on cancellation
Standard
₹2,500 or 10%
Women Entrepreneur
₹1,500 or 7%
Priority Processing
Faster refund processing timeline
Standard
7-10 Days
Women Entrepreneur
5-7 Days
Flexible Documentation
Extended time to submit required documents
Standard
30 Days
Women Entrepreneur
45 Days
Eligibility Criteria:
- Business must be 51% or more owned by women
- Valid women entrepreneur registration/certificate
- Documentation proving women ownership (Udyam, GST, etc.)
- Proof to be submitted at time of service enrollment
How to Claim These Benefits
Inform us about your women-owned business status at the time of enrollment. Submit relevant certificates (Udyam, Women Entrepreneur Certificate, or business registration documents showing women ownership). Benefits will be automatically applied to your account once verified.
Our Commitment to Women Empowerment
SetuBridge Solutions is committed to supporting women entrepreneurs in India. These special provisions are part of our Women Empowerment Initiative to make business funding and registration services more accessible and flexible for women-owned enterprises.
Additional Terms & Conditions
Please read these additional terms carefully before making any cancellation request
Refund Amount Calculation
- All refunds are calculated on the base service fee (excluding GST)
- GST paid is non-refundable as it has been remitted to government
- Any promotional discounts availed will be deducted from refund amount
- Gateway charges (Razorpay fees) are non-refundable
Communication Requirements
- All cancellation requests must be in writing via email
- Phone requests will not be considered without email confirmation
- Use only your registered email address for requests
- Keep all email correspondence for future reference
Documentation Obligations
- Payment proof must be provided with cancellation request
- Bank details required for refund processing
- Additional documents may be requested for verification
- Incomplete information may delay refund processing
Dispute Resolution
- All disputes subject to Ahmedabad jurisdiction only
- Mediation will be attempted before legal action
- Decision of SetuBridge Solutions management is final
- No chargebacks allowed without prior communication
Service Resumption
- Once refunded, you cannot claim the same service package
- Re-enrollment requires fresh payment and documentation
- Previous work/documents will not be carried forward
- New service terms will apply on re-enrollment
Force Majeure
- Refund timelines may extend during unforeseen circumstances
- Government policy changes may affect refund eligibility
- Bank holidays and technical issues may cause delays
- We'll communicate any such delays promptly
Fraudulent Requests
Any attempt to file false cancellation requests, provide fake documentation, or misrepresent facts will result in immediate rejection of refund and may lead to legal action. We maintain strict verification processes to prevent fraud.
Policy Modifications
SetuBridge Solutions reserves the right to modify this cancellation policy at any time. However, the policy applicable at the time of your payment will govern your refund eligibility. Changes will be notified via email and website updates.
Need Help with Cancellation?
Our support team is here to assist you with the cancellation process
Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST
Before You Request a Cancellation
Secure Payment Gateway
All transactions powered by Razorpay
Have questions about our cancellation policy?